Leaking Product
I received notes from two of the recipients of Mel’s Wax that the jar had leaked during shipping, ruining the label and stinking up the package. The contents of the jar were apparently unharmed, but the jar and its label were not so fortunate. I am taking steps immediately to resolve the problem for the next units being shipped.
If this happened to your jar of Mel’s Wax, please let me know immediately. Send me a picture of the damaged package and I will send you a brand new one at no cost.
I am so confident of this product’s performance that I want nothing to detract from its sale and use.
Nothing except the idiotic laws of the peoples’ republic of California… I may have to enlist the help of my mother in law to get a hold of the goods.
As an engineer in the rosin ester/turpentine distillation industry, I would suggest can clips (like these https://www.thecarycompany.com/containers/paint-cans/accessories/can-clips) and packaging the product at a temperature higher than expected to be exposed to during shipping so that it maintains a vacuum. Keep up the good work; I’m sure Mel would be proud.