Have You Encountered This?
I got a note today from a customer whose jar of Mel’s Wax had some weird black schmutz in the sealed jar. If you have encountered anything like this PLEASE LET ME KNOW. I need to figure it out and resolve the problem poste haste.
I check every unit before it goes into the USPO and it wasn’t there last week, so I am scratching my head. I’ll investigate thoroughly once I replace it and get it back.
It has not only been a crazy year for the world at large but apparently the craziness is becoming manifest with this product as well.
Don, Merry Christmas.
Might one of the ingredients have sustained carmelization in a blending step back at the ingredient manufacturer or in blending at the barn? Such toasted blobs might not be evident as you are scooping from the bulk container; but when used in blended creams they often settle out toward the bottom of their final product package due to greater density.
Jim
Hi Jim
I’m not sure but the jar is being returned to me to check it out.
D